CODE 9 Customer Case Studies
At CODE 9, we are proud to be considered an integral part of the security solutions protecting property, plant and people all over New Zealand. Here a few examples of how we are helping our
customers.
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Christchurch South Intermediate
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CODE 9 has monitored our smoke alarms and motion sensors since 2004. Our school has a number of different blocks and they are fairly spread out so we have 6-7 security areas depending on what hours the buildings are used. That
way when the buildings in one area are in use, the alarm can be turned off without compromising the security of the rest of the school.
As part of being a good employer we also have panic pendants for our staff to wear when working at the school after hours. If activated these set the school alarms off and are also monitored 24/7 by CODE 9 who respond immediately.
Recently a member of the public was assaulted on the grounds after regular school hours. CODE 9 immediately responded to the situation as per our instructions and I was notified of the incident that night so I could inform the
board chairman immediately and brief staff first thing in the morning. CODE 9 also provided information to the Police to help with their investigations.
As well as having a speedy response, CODE 9 are also very flexible in how they respond to our unique needs and how well they work with our preferred security equipment provider and patrol company. It is straight forward if we change anything such as new buildings, facilities being hired out
or used by non staff members or a need to change levels of access or zone requirements. They have effective and secure processes for identifying users and their level of authority. Their systems appear very robust and efficient in their ability to respond to our specific security requirements
and directions.
They also give advice on how to improve our systems. For example, they've helped us work out how to consistently ensure the fire alarms are turned off during science experiments and school productions so a school evacuation isn't triggered.
And as far as price goes, we are happy with the cost effectiveness of their service. I would absolutely recommend CODE 9."
Ross Hastings, Principal, Christchurch South Intermediate
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R. Redpath Ltd
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"R. Redpath Ltd has 11 branches across the South Island. Previously each of our branches used a local security company. We weren't that happy with the company we were using at our head office and branch in Ferry Rd
Christchurch. They had closed their local call centre and moved it to Auckland. If we had an activation, quite often they didn't follow the guidelines. They would just send their patrol and do a perimeter check which wasn't much use because if someone is going to break in they'll be long
gone. Then we'd get an invoice in the mail for the call out."
"We wanted to consolidate the security for all Redpaths branches under one umbrella. We particularly wanted a company with a call centre that was located in the South Island with people we could understand and relate to. We made the transition to CODE 9 in January 2008. It went very smoothly
because CODE 9 was very proactive communicating with our branch managers and co-ordinating their local agents. They are performing as they said they would. When there was one small issue a quick trip down to their offices sorted it out easily. I also value the security reports they send
because they record the entering and exiting of the building by our individual staff.
"I have recommended CODE 9 to others. Bad news always travels fast and I haven't heard any."
John Williams, Christchurch Branch Manager, R Redpath Ltd Electrical, Lighting and Welding suppliers
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Smiths City
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"At Smiths City we have a very high risk product and we take the matter of security very seriously. At this branch alone we have 11,000 square metres of retail space plus other buildings and about 160 staff who have to have
security clearance."
"To minimise the risk to the business, we prefer to have different companies playing the various security roles. CODE 9 monitors our alarms providing us with the information we need to make an informed decision regarding our security. I am pretty fussy and they seem to understand us pretty
well. They are very courteous at 2am in the morning and are quick to respond. If I was to grade their service, I'd give them 8.5 out of 10. So on that basis I would definitely recommend them to others."
Rick Anderson, Retail Manager Colombo St, Smiths City
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Plumbing World
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"We've got 46 Plumbing World branches and offices monitored by CODE 9 from Kerikeri to Invercargill. We'd previously had problems with using a number of other security companies, they lacked the personal touch. You'd ring and be lucky if a
human answered, let alone one that knew anything about your business. That wastes time and becomes very frustrating."
We moved to CODE 9 five years ago. It was a fairly simple transition process which we undertook fairly slowly. We started with 5-6 branches then the rest came on board over the next 12 months."
CODE 9 is about relationships. I know the person I ring, they know me and I don't have to explain everything to them. We can work through simple things as well as more complex issues that require more information, which is where the reports are good. I also value the response time for
monitoring and the fact we aren't locked into a particular firm's guards because in one town they maybe good but in the next they are hopeless. Instead we can pick and choose based on which company is best in each place."
Price wise, CODE 9 is competitive. So all things considered, I'd absolutely recommend them to others."
John Dunlop, Property and Resource Manager, Plumbing World
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